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Address: 41/5 Katra Ishwar Bhawan
Khari Baoli, Delhi - 110006

Phone: +91-8851 699 793

E-Mail: sales@nutilicious.com

INFORMATION

Help & FAQs | Shipping & Return | Terms & Conditions | Privacy Policy | Contact Us

Shipping & Return Policy

 

Delhi - NCR Delivery

  • We'll deliver to a home or work address in our delivery areas, whichever is more convenient for you.
  • Next day home / Office delivery - Order up until 10 am and receive your delivery next day within Delhi NCR
  • Free standard home delivery on all orders within 2 working days.

All India Delivery

  • Free Home / Office delivery - Order up until 10 am and receive your delivery within 3 -5 working days.

Delivery times

We'll deliver between 7am and 7pm, Monday to Sunday. We don’t deliver on bank holidays. During festive times, we may deliver outside these hours. Please note that hampers, gift cards are not delivered on Sundays.

Introduction:

("www.nutilicious.com") use – “Delhivery” service to deliver all our products within India. In using the nutilicious.com delivery service, you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you have any queries about these terms & conditions or have any comments or complaints on or about the website, please email us at sales@nutilicious.com or call us on +91 9958576118. We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Ownership of rights:

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Nutilicious TM. All information displayed, transmitted or carried on Nutilicious.com is protected by copyright and other intellectual property laws. All rights, including copyright, in this website are owned by or licensed to KL Imports. This site is designed, updated and maintained dependently by KL Imports. The content is owned by KL Imports. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available in the website.

Return Policy

The Customer for all commercial / Corporate / Family packs may cancel an order within 24 hours of placing the order, (unless packaging or product has been ordered specially for Customer), without penalty. Such notice must be given in writing by the Customer and acknowledged in writing by the Supplier. A Customers written notice of cancellation received within 24 hours of placing the order, may be acceptable without penalty at the Suppliers discretion. However a penalty charge of up to 100% of the order value may, at the Suppliers discretion, be applied post delivery date. Email communication is duly accepted.

Turn Around Time(TAT) : For all returns and refunds, 7 working days from the time your order is cancelled. Cancellation is accepted online, email communication, or via customer services helpline.

For all damaged products, refund policy is confirmed within 3 working days. Please inform us immediately upon the receipt of delivery. Failure to notify us within 24 hours of receiving your order will forfeit your right to return and refund.

Shipping Cost Refunds

Nutilicious provides free shipping delivery to all their prepaid customers.

If a customer would like to return an un-defected order, Nutilicious will charge Rs 100 for shipping delivery which was initially borne by the company. For returned items, packaging would be done by the customer themselves.

If a customer returns a damaged/defective item, the customer can request Nutilicious to refund shipping charges duly incurred. In such circumstance, Nutilicious would require all customers to provide the courier receipts.

All refunds authorize by Nutilicious are dealt on a case by case basis and a prompt action is taken respectively.

Refunds will not be processed in cash.

If a customer order arrives in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement. Please note Nutilicious will replace the same item if available in the inventory.

Return/Refund Amount Settlement:
  • If the order amount was paid in cash on delivery method, the refund will be credited as NuttyWallet balance.
  • If the order amount was paid by NuttyWallet balance, then the refund amount will be credited to NuttyWallet.
  • If the amount was paid partially with online transaction and NuttyWallet balance then following clause will be applied:
    • If the refund amount is greater than NuttyWallet balance used while purchasing the product, Nutilicious will credit the NuttyWallet balance first and remaining will get settled with online credit method used while purchasing the product.
    • If the refund amount is less than NuttyWallet balance used while purchasing the product, Nutilicious will credit the refund amount as NuttyWallet balance. This balance can be used any time in future purchases.
    • If NuttyWallet balance was not used while purchasing and the whole amount was paid via credit card/debit card/internet banking or Paytm, then the adjusted refund amount will be credited to the same payment medium.
Nutty Points Settlement:
  • If you have redeemed Nutty Points while purchasing the product, the equivalent points related to return products will be credited to your account. You can see respective settlements credited via customer dashboard in your Nutty point section.
  • For all cancelled orders by the customer, Nutty Point earned will be debited from your account. You can see respective settlements credited via customer dashboard in your Nutty point section.

Note: If an eligible item is out of stock in the nutilicious processing center, it cannot be replaced. Only a refund against the returned product will be issued. A free replacement cannot be created for an item which was returned and replaced once earlier.

Standard shipping speed will be used to ship replacement orders even if the original orders were shipped via guaranteed morning/same/one-day or two day shipping option.

Nutilicious will ship the replacement order once the original order is duly received.

Our Nutilicious team thrives and endures customer buying process promptly and hassle free.

Disclaimer:

Information, services, names, pictures, advertisements, images and contents are provided "as is" on this web site. Nutilicious expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided on this web site may do so after satisfying themselves that the same suits their individual requirements.

Nutilicious uses information voluntarily provided by users to optimise their experience on our web site, whether to provide personalised elements on the site, or to prepare a better future content base in the interests of our users. "Nutilicious" is a registered trademark. All other trademarks, company names or logos, and product names referred to in this web site remain the property of their respective owners – KL Imports.

In no event shall Nutilicious be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arising out of delivering of products via accessing or using or disseminating of information contained on this website, including, but not limited to, loss of profits, data, or damage to the user's computer systems.

Nutilicious shall make all reasonable attempts to eliminate and exclude viruses from this website and secure all purchases via complete network security and state of the art firewall. However, Nutilicious does not ensure or accept any liability in respect thereof. Parties using this web site may take suitable precautions before downloading information.

This Disclaimer Clause and any claims arising out of the use of the information from this web site shall be governed by the laws of India and only the Courts in Delhi, and no other Courts, shall have jurisdiction over the same. By accessing this web site, the user accepts this.

Communication:

When you visit the Website or send emails to us with respect to delivery service, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Conclusion:

Our delivery process promotes efficiency across all transportation modes. Our customized solutions are designed to accelerate the deployment process while saving time and money. With reliable 24/7 monitoring services and parcel tracking system, our customers gain immediate visibility with 99%+ fidelity and fulfilment timelines between 48 hours and 120 hours.

SPREADING NUTTY LOVE
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NEED HELP? Contact us on +91-8851 699 793 or sales@nutilicious.com